Shipping Policy

Where we ship

Piecelab currently ships within Canada only, to all provinces and territories. We do not ship internationally at this time.

Production time

Each puzzle is cut by hand. Orders are produced and dispatched within 2–4 business days of purchase. Orders placed on weekends or statutory holidays begin processing the next business day.

During peak periods (November–December), production may take up to 6 business days.

Delivery times

We ship via Canada Post. Estimated delivery after dispatch:

These are Canada Post estimates, not guarantees. Weather, strikes, and carrier delays are outside our control.

Shipping cost

Free shipping: Shipping is free on all orders over $50 dollars within Canada.

Tracking

You will receive a confirmation email when your order is dispatched. If your order ships with a tracked service, the email will include a Canada Post tracking number. Please allow up to 24 hours for tracking to become active.

Lost or delayed packages

If your order has not arrived 15 business days after dispatch, contact us at piecelabinfo@gmail.com and we will replace it or refund you in full.

We cannot take responsibility for packages marked as delivered by Canada Post but not found at the address, or for orders sent to an incorrect address provided at checkout.

Incorrect addresses

Please double-check your shipping address before completing your order. If a package is returned to us due to an incorrect or incomplete address, we can reship it once you cover the additional shipping cost.

Taxes

Prices displayed are in Canadian dollars. Applicable GST, HST, or PST is calculated at checkout based on your shipping province.