Shipping policy
SHIPPING POLICY
All Piecelab orders are shipped across Canada via Canada Post Lettermail. This allows us to keep our prices low and shipping included in every order.
Delivery times:
- British Columbia: 3–7 business days
- Alberta, Saskatchewan, Manitoba: 5–10 business days
- Ontario, Quebec: 7–12 business days
- Atlantic provinces and territories: 10–15 business days
Orders are processed within 1–3 business days after we receive your photo.
Tracking: Our orders are shipped without a tracking number. This is how we're able to offer free shipping on every order. If your order hasn't arrived within the timeframes above, please contact us at piecelabinfo@gmail.com before opening a dispute with your bank or payment provider — we're always happy to help.
Lost orders: If your order hasn't arrived within 15 business days of your shipping confirmation email, contact us and we'll investigate with Canada Post. If confirmed lost, we'll remake and reship your puzzle at no extra cost. Please note that we retain proof of postage for every order shipped.